Return & Refund Policy
Last Updated: March 9, 2026
Overview
At WheelStrong, we strive to provide high-quality merchandise, digital resources, and coaching services designed to support our community.
Because our offerings include physical merchandise, digital products, and coaching services, our refund policies vary depending on the type of product or service purchased.
By making a purchase through WheelStrong.org, you agree to the terms outlined in this policy.
Physical Merchandise Returns
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery so we can resolve the issue.
To request a return or replacement, email:
su********************@***il.com
Please include:
• Your order number
• Photos of the item
• A brief description of the issue
If approved, we may:
• send a replacement item
• issue a refund if replacement is not available
Items must be unused and in original condition.
Non-Returnable Merchandise
We cannot accept returns for:
• worn or used items
• items returned without original packaging
• custom or personalized products
• items marked as final sale
Refund Processing
Approved refunds will be issued to the original payment method.
Please allow 5–10 business days for the refund to appear in your account depending on your bank or payment provider.
Shipping fees are non-refundable unless the return is due to a damaged or incorrect item.
Lost or Stolen Packages
WheelStrong is not responsible for packages marked as delivered by the shipping carrier.
If a package appears lost in transit, please contact us and we will help investigate with the carrier.
Digital Products
Due to the nature of digital content, all digital products are non-refundable once accessed or downloaded.
This includes but is not limited to:
• downloadable guides
• healing protocols
• educational resources
• courses
• digital workshops
• templates or toolkits
Please review product descriptions carefully before purchasing.
Coaching Services
Coaching sessions, consultations, and programs are non-refundable once the session has taken place.
If you need to reschedule a session, please contact us at least 24 hours in advance.
Missed appointments or cancellations made with less than 24 hours notice may be considered forfeited.
Results from coaching services vary from person to person and are not guaranteed.
Exchanges
We only replace merchandise if it is defective, damaged, or incorrect.
To request an exchange, please contact:
su********************@***il.com
Policy Updates
WheelStrong reserves the right to modify this Return & Refund Policy at any time.
Updates will be posted on this page with a revised date.
Contact
If you have questions regarding returns or refunds, please contact:
WheelStrong